Legal · 002

Terms of Sale

Last updated: [DATE] · Seller: [COMPANY NAME / ORG. NO. / ADDRESS]
Note — placeholder text. This is a minimal skeleton, not finished legal copy. Fill in your actual details in [BRACKETS] and have a lawyer or accountant review this before the page goes live — especially the VAT status (section 2) and withdrawal exceptions (section 5), which must exactly match your actual business setup.

01 About the company

GLITZER is operated by [COMPANY NAME], org. no. [XXXXXX-XXXX], registered at [ADDRESS]. Contact: [you@email.com].

02 Pricing & VAT

All prices are shown in [SEK/currency]. [If not VAT-registered:] The business is not VAT-registered, so prices do not include VAT. [If VAT-registered:] All prices include VAT (25%). Shipping costs are added and clearly shown before you complete your purchase.

03 Payment

Payment is handled via [Klarna / Swish / card payment via Stripe / other]. Payments are processed securely by our payment provider — we never store your full card details.

04 Delivery

Estimated delivery time is [X–Y business days/weeks], since products ship from our supplier. Exact delivery time is shown at checkout. We're responsible for the goods reaching you, but ownership transfers to you only once the item has been received and paid for in full.

[If shipping from outside the EU:] Some orders may be subject to customs duties or import VAT depending on country of origin. [State clearly who's responsible for these — you or the customer.]

05 Right of withdrawal

As a consumer, you have a 14-day right of withdrawal under Swedish/EU distance selling law, starting from the day you receive your item. To use your right of withdrawal, contact us at the contact page within this period.

  • The item should be returned in essentially unchanged condition
  • You cover return shipping, unless stated otherwise
  • Refunds are issued within 14 days of us receiving and approving the return

[State any exceptions to the right of withdrawal that apply to your product range, e.g. for hygiene items or made-to-order products.] Full information on distance selling law is available from the Swedish Consumer Agency (Konsumentverket).

06 Complaints & faulty goods

If an item is faulty or damaged on arrival, you have the right to make a complaint under Swedish consumer purchase law, normally within 3 years of purchase. Please contact us as soon as possible after discovering the fault.

07 Limitation of liability

We're not liable for delays or faults caused by circumstances beyond our control, such as force majeure or delays on the part of our supplier or shipping carrier.

08 Dispute resolution

In the event of a dispute, we recommend contacting us directly first. You can also turn to the Swedish National Board for Consumer Disputes (ARN) or the EU's Online Dispute Resolution platform.