GLITZER is operated by [COMPANY NAME], org. no. [XXXXXX-XXXX], registered at [ADDRESS]. Contact: [you@email.com].
All prices are shown in [SEK/currency]. [If not VAT-registered:] The business is not VAT-registered, so prices do not include VAT. [If VAT-registered:] All prices include VAT (25%). Shipping costs are added and clearly shown before you complete your purchase.
Payment is handled via [Klarna / Swish / card payment via Stripe / other]. Payments are processed securely by our payment provider — we never store your full card details.
Estimated delivery time is [X–Y business days/weeks], since products ship from our supplier. Exact delivery time is shown at checkout. We're responsible for the goods reaching you, but ownership transfers to you only once the item has been received and paid for in full.
[If shipping from outside the EU:] Some orders may be subject to customs duties or import VAT depending on country of origin. [State clearly who's responsible for these — you or the customer.]
As a consumer, you have a 14-day right of withdrawal under Swedish/EU distance selling law, starting from the day you receive your item. To use your right of withdrawal, contact us at within this period.
[State any exceptions to the right of withdrawal that apply to your product range, e.g. for hygiene items or made-to-order products.] Full information on distance selling law is available from the Swedish Consumer Agency (Konsumentverket).
If an item is faulty or damaged on arrival, you have the right to make a complaint under Swedish consumer purchase law, normally within 3 years of purchase. Please contact us as soon as possible after discovering the fault.
We're not liable for delays or faults caused by circumstances beyond our control, such as force majeure or delays on the part of our supplier or shipping carrier.
In the event of a dispute, we recommend contacting us directly first. You can also turn to the Swedish National Board for Consumer Disputes (ARN) or the EU's Online Dispute Resolution platform.