Terms of Sale

01 Products & supplier fulfilment

Products are sourced through independent suppliers and may ship directly from outside the EU, including China. Items in one order may arrive in separate parcels.

02 Prices, tax & import charges

Prices are in euros (EUR). Displayed product prices include the 25% VAT charged on GLITZER's sale. Checkout shows the included VAT for information and adds the stated shipping charge. Shipping is free from a $62.50 displayed product subtotal, otherwise $12.50.

The total shown before payment is the amount you pay GLITZER. GLITZER pays any import VAT, customs duties, and carrier clearance fees required for delivery, including charges that arise after your checkout. We normally pay these when placing the supplier order. If a carrier asks you to pay, contact us before paying so we can arrange payment or reimburse you if you have already paid.

03 Ordering & payment

Stripe processes payment using the methods presented at checkout. Check the items, delivery details, and total before confirming payment. GLITZER does not store full card details. Keep the order reference for customer-service enquiries. If a paid order cannot be fulfilled, GLITZER will arrange the appropriate refund.

04 Delivery & delays

We accept delivery addresses in the 27 EU member states. We deliver within 30 days after your order unless another period is agreed. Dispatch and delivery timing depends on the route and destination.

GLITZER remains responsible for delivery to you. Supplier or carrier delays do not remove mandatory consumer remedies. Contact us about a missed agreed delivery date. Unless another delivery time has been agreed, the statutory delivery rules apply.

05 Withdrawal & returns

For ordinary goods bought at a distance, you have a 14-day right of withdrawal, beginning the day after receipt. Notify us by email or another clear statement, then return the goods within 14 days of notifying us. Prior approval is not a condition of withdrawal. See the returns policy for the process. You pay the direct cost of return postage when withdrawing because you changed your mind. We pay the return cost for faulty, damaged, or incorrect goods.

06 Refunds after withdrawal

We issue refunds without undue delay and within 14 days of receiving your withdrawal notice. We may withhold a refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Refunds use your original payment method unless you expressly agree otherwise. When you withdraw from the whole order, the refund includes the cost of our standard outbound delivery. Any extra cost for a more expensive delivery option is excluded.

For a change-of-mind withdrawal, the direct cost of sending the goods back is yours and is not included in the refund. There is no restocking or handling fee. GLITZER covers necessary return postage for faulty, damaged, or incorrect goods.

07 Faulty goods & disputes

Contact GLITZER about faulty, damaged, or incorrect goods. Under Swedish consumer purchase law, faults may be reported within three years of delivery; notifying us within two months of discovering a fault is considered timely. Mandatory protections in your country of habitual residence are not excluded.

We first try to resolve complaints directly. You may approach ARN where eligible, or consult Konsument Europa for cross-border help. Nothing here restricts mandatory consumer rights.